Shipping Information
At petshopnearme-au.com, we strive to deliver your pet supplies quickly and efficiently. Below you’ll find details about our shipping policies, delivery times, and order processing.
Delivery Areas
We ship Australia-wide, including metropolitan and regional areas. Some remote locations may have extended delivery times or additional charges.
Shipping Methods & Timeframes
- Standard Shipping: 2–7 business days (metro areas), 5–10 business days (regional).
- Express Shipping: 1–3 business days (where available).
Delivery times start from the date your order is dispatched, not the purchase date. Processing usually takes 1–2 business days.
Order Tracking
Once your order ships, you’ll receive a tracking link via email. Use this to monitor your delivery in real time.
Shipping Costs
Shipping fees depend on weight, size, and destination. Calculate your exact cost at checkout before payment.
Free Shipping
We offer free standard shipping on eligible orders over a set amount. Check the website for current promotions.
International Shipping
We currently ship only within Australia.
Change of Delivery Address
Ensure your address is correct at checkout. If you need to modify it after ordering, contact us immediately—we can’t guarantee changes once dispatch begins.
Failed Deliveries & Lost Parcels
If a delivery fails (e.g., incorrect address), the parcel may return to us. Additional fees could apply for reshipping. Lost parcels are investigated via the courier—we’ll assist in resolving the issue.
Damaged Items
Inspect your order upon arrival. If items are damaged, notify us within 24 hours with photos for a replacement or refund.
Click & Collect
Select items are available for pickup at participating partners. Choose this option at checkout for availability.
For more details, visit petshopnearme-au.com or refer to our FAQ